![]() The customer support is good, very responsive and friendly but often they don't have a solution or explanation for what I need help with. Support on the PRIME side was contradictory - despite ACROBAT testing the feature. In the end I have had to use a workaround with MP4s. Its a small change I suspect - but critical in protecting IP for commercial providers. This simply creates the capacity for IP loss. This means a student or anyone accessing the programme can easily copy/paste content. There are also some simple things that commercial training providers need - after much discussion with ADOBE ACROBAT PRO DC teams, the pdf security (no printing or copy/pasting settings) are undone by PRIME when content is loaded (users can simply highlight, copy and paste content). ![]() The product still has not adopted to meet commercial training provider needs, there is no paywall for example. I have found the product easier to manage and the addition of some simple features like deletion of modules has made content easier to catalogue and manage. It is so much improved from around 18 months ago. It does the job well and the licencing is flexible. The product is evolving and starting to become a lot easier to use - a simple PDF manual would also help to bring new administrators on. It has been a good experience but a little way to go yet in some parts of the application. It is easy to use, a good interface for learners. ![]() ![]() Kommentare: It has been good for setting up the programme - but I cannot really fully commercialise the programme until document security is better. ![]()
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